At Stitching Tales Shop, we take pride in creating custom apparel and personalized products made with care. We want your shopping experience to be as smooth and enjoyable as possible. Please review our shipping and return information before placing your order.
Shipping & Processing
Most orders ship within 4 business days after payment and all required personalization details have been received. Business days are Monday through Friday, excluding weekends and major U.S. holidays.
Because many of our products are customized or made to order, processing times may vary depending on the design, quantity, and materials required.
Please keep in mind that processing time does not include shipping transit time. Once your order ships, delivery times will depend on the shipping method and destination.
Free Shipping
We offer FREE standard shipping on eligible U.S. orders of $75 or more!
Shipping rates for orders below $75 are calculated at checkout.
Custom & Bulk Orders
Custom embroidery, personalized apparel, and larger orders may require additional production time. Team orders, business apparel, and bulk purchases will receive estimated processing timelines based on their specific requirements.
If you need your order by a certain date, please contact us before purchasing so we can discuss availability.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with tracking information when available. Tracking updates may take some time to appear after your package has been shipped.
Returns & Exchanges
Due to the personalized and made-to-order nature of many of our products, all custom and personalized items are generally final sale once production begins.
We do not accept returns or exchanges for changes of mind, incorrect sizing selections, or personalization details provided incorrectly by the customer.
Please carefully review product descriptions, size charts, and personalization information before completing your purchase.
These restrictions do not affect your rights regarding defective, damaged, or incorrectly fulfilled merchandise under applicable law.
Damaged, Defective, or Incorrect Orders
Your satisfaction is important to us! If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
When contacting us, please include your order number, a description of the issue, and photographs if available.
We will review the concern and provide an appropriate resolution, which may include a replacement, correction, or refund.
The suggested reporting period does not limit any rights you may have under applicable consumer protection laws.
Order Changes & Cancellations
If you need to change or cancel your order, please contact us immediately.
We may be able to accommodate changes before production begins, but modifications and cancellations are not guaranteed.
Once production has started on a personalized or made-to-order product, cancellations generally cannot be accepted for a change of mind.
Any cancellation or refund rights required by applicable law remain available.
Shipping Delays & Missing Packages
While we work hard to fulfill orders promptly, occasional delays may occur due to production demands, material availability, weather, or carrier disruptions.
If we cannot ship within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.
If your package is lost, damaged in transit, or marked as delivered but cannot be located, please contact us so we can review the situation and assist with an appropriate resolution.
Need Help?
We're always happy to assist with questions about shipping, sizing, custom orders, or an existing purchase.
Please visit our Contact Us page and include your order number when contacting us about a purchase.
Thank you for choosing Stitching Tales Shop and supporting our small, family-owned business. We appreciate every order and look forward to creating something special for you!
Stitching Tales Shop
Your Story, Beautifully Stitched.
