Shipping policy

Last Updated: October 9, 2026

Thank you for shopping with Stitching Tales Shop! We take pride in creating quality custom apparel, embroidery, and personalized products. Every order is prepared with care, and we work hard to ensure your items reach you as quickly as possible.

Please review our shipping policy before placing your order.

1. Order Processing Times

Most orders ship within 4 business days after payment and all necessary personalization details have been received.

Business days are Monday through Friday, excluding weekends and major U.S. holidays.

Please note:

Processing time refers to the time needed to prepare, customize, package, and ship your order.
Processing time does not include shipping transit time.
Orders requiring additional customization, special materials, or design approval may take longer.
Large orders, including team apparel, business merchandise, and bulk embroidery or DTF printing, may require additional production time.
If design approval is required, processing may depend on when the customer approves the design.

We will communicate any anticipated extended production timelines when possible.

2. Shipping Rates

Shipping costs are calculated and displayed during checkout based on the selected shipping method, order details, and delivery destination.

Free standard shipping is available on orders of $75 or more within eligible U.S. shipping destinations, provided the offer is displayed and applicable at checkout.

Any additional shipping promotions or discounts will be subject to the terms presented at checkout.

3. Estimated Delivery Times

Once an order has shipped, delivery times depend on the selected shipping service, destination, and carrier.

Estimated shipping times are provided during checkout when available.

Please remember that our standard processing time of up to 4 business days for most orders is separate from the shipping transit time.

Delivery estimates are not guarantees unless expressly stated otherwise.

4. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing their tracking information once their order has been dispatched.

Tracking information may take additional time to update after the shipping label is created or the package is accepted by the carrier.

Customers can use the provided tracking number to check the status of their shipment.

5. Custom and Personalized Orders

Many Stitching Tales Shop products are made specifically for each customer.

For custom embroidery, DTF printing, and personalized apparel, processing times may vary depending on:

Design complexity.
Product availability.
Quantity ordered.
Customization requirements.
Customer approval of artwork or personalization details.

If your order is needed for a special occasion, birthday, event, or specific deadline, please contact us before purchasing.

While we will make reasonable efforts to accommodate special requests, expedited production or delivery cannot be guaranteed unless expressly agreed upon.

6. Bulk and Team Orders

Large orders, including sports team apparel, business uniforms, promotional merchandise, and bulk custom apparel, may require additional production time.

Estimated production and shipping timelines will be provided based on the size and complexity of the order.

Customers placing bulk orders should contact Stitching Tales Shop before purchasing to discuss quantities, customization requirements, and delivery expectations.

7. Shipping Delays

We strive to process and ship all orders promptly. However, delays may occasionally occur due to material availability, production issues, weather conditions, carrier disruptions, or other circumstances.

If we determine that an order cannot ship within the promised timeframe, we will notify the customer and provide the applicable options for consenting to a delay or canceling the order for a refund, as required by law.

If no shipping timeframe is specified, we will comply with applicable federal requirements regarding shipment timing.

8. Incorrect Shipping Addresses

Customers are responsible for reviewing their shipping information before completing a purchase.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to update the address before shipment, but changes cannot always be accommodated once an order has been processed or dispatched.

Additional shipping charges resulting from customer-requested changes or an incorrectly provided address may apply where permitted by law.

This provision does not limit any rights customers may have under applicable consumer protection laws.

9. Lost, Damaged, or Missing Packages

If your order arrives damaged, is missing items, or does not arrive as expected, please contact us as soon as possible.

For damaged deliveries, we recommend providing:

Your order number.
A description of the issue.
Photographs of the damaged merchandise and packaging, if available.

We will review the situation and assist with an appropriate resolution.

Stitching Tales Shop will honor its legal obligations regarding lost, damaged, or incorrectly delivered orders. Any carrier investigation will not eliminate customer rights under applicable law.

10. International Shipping

International shipping is available only when an eligible international destination and shipping service are offered during checkout.

Customers placing international orders may be responsible for applicable customs duties, import taxes, and other government-imposed charges, to the extent disclosed and permitted by law.

International delivery times may vary due to customs processing and carrier conditions.

11. Returns and Exchanges

Because many of our products are custom-made or personalized, certain items are not eligible for returns or exchanges for reasons of buyer's remorse.

Please review our Return and Refund Policy for complete information about eligibility, damaged or defective products, cancellations, and available remedies.

Nothing in this policy limits rights or remedies customers may have under applicable law.