Refund policy

At Stitching Tales Shop, every order is prepared with care. Many of our products are customized, personalized, or made to order specifically for our customers. Please review our return and refund policy before placing an order.

1. Custom and Personalized Orders

Due to the personalized nature of our products, all custom-made, embroidered, personalized, and made-to-order items are considered final sale once production has begun.

We do not accept returns, exchanges, or refunds for these items due to:

  • Changes of mind or personal preferences.

  • Incorrect sizes or colors selected by the customer.

  • Incorrect spelling, names, dates, or other personalization details provided by the customer.

  • Minor variations in design placement or appearance that are consistent with the product description and approved design.

This policy does not limit any rights or remedies available to customers under applicable law, including for defective, damaged, or incorrectly fulfilled products.

2. Non-Personalized Items

Unless otherwise stated in the product listing, non-personalized products are also final sale for reasons of buyer's remorse, including changes of mind, sizing preferences, or color preferences.

If an item is damaged, defective, incorrect, or materially different from its description, please contact us so we can review the issue and provide an appropriate resolution.

3. Damaged, Defective, or Incorrect Orders

We take pride in our workmanship and carefully inspect orders before shipment.

If your order arrives damaged, defective, or incorrect due to an error on our part, please contact us as soon as possible, preferably within 7 days of delivery, and provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product and any relevant packaging.

We will review the information and, where appropriate, offer a replacement, correction, refund, or another resolution consistent with applicable consumer protection laws.

The suggested 7-day reporting period helps us investigate concerns promptly but does not eliminate any rights customers may have under applicable law.

4. Order Changes and Cancellations

We begin preparing orders as quickly as possible. Customers should contact us immediately if they need to request a change or cancellation.

Order changes or cancellations may be accommodated before production begins but are not guaranteed.

Once production has started on a custom or made-to-order item, cancellations and changes generally cannot be accepted.

If we are unable to fulfill an order, we will notify the customer and issue any refund required under applicable law.

5. Sizing and Product Colors

Customers are responsible for reviewing available size charts, product descriptions, and personalization instructions before purchasing.

Product colors may appear slightly different depending on screen settings, lighting, and available garment colors.

Minor, accurately disclosed variations are not considered defects. However, this does not exclude claims involving products that are defective or materially different from their descriptions.

6. Customer-Provided Artwork and Personalization

Customers are responsible for reviewing the accuracy of names, numbers, dates, spelling, and artwork submitted with their orders.

If a design proof is provided, customers are responsible for reviewing it carefully before approval.

Stitching Tales Shop is not responsible for errors contained in customer-submitted information or approved proofs, except where responsibility arises under applicable law or from an error made by our business.

7. Return Shipping

Customers should contact us before returning any product.

For returns required because of an error by Stitching Tales Shop or another issue for which we are legally responsible, we will provide instructions and arrange appropriate return shipping at no additional cost to the customer where required by law.

Unauthorized returns may not be accepted unless applicable law provides otherwise.

8. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

The time required for the refund to appear depends on the payment provider or financial institution.

Any applicable statutory refund deadlines will be honored.

9. Contact Us

If you have questions about your order or this policy, please contact us through the Contact Us page on our website.

Please include your order number and a detailed description of your concern so we can assist you efficiently.

Stitching Tales Shop

Custom Apparel | Embroidery | DTF Printing | Personalized Gifts

Nothing in this policy excludes, restricts, or limits consumer rights or remedies that cannot legally be waived under applicable federal or state law.